Frequently Asked Questions (FAQ)

Welcome to the Artisan Walker Tapley Co. FAQ page. Here, we've gathered answers to some of the most common questions about our handcrafted leather wallets. If you don’t see your question here, feel free to reach out to us—we’d be happy to assist you!

1. What makes Artisan Walker Tapley Co. wallets different from other brands?

At Artisan Walker Tapley Co., we pride ourselves on creating luxury leather goods that are not only beautiful but built to last a lifetime. Our wallets are made with handcrafted Italian leather and exotic leathers such as crocodile, alligator, and ostrich. We use traditional techniques passed down through generations of Italian artisans, ensuring every wallet is a timeless investment that only improves with age.

We focus on quality, sustainability, and craftsmanship, creating products that will serve you for decades—not just for a season.

2. Are your wallets really handcrafted?

Yes! Each wallet is carefully handcrafted by skilled artisans with decades of experience in leather crafting. Our team pays meticulous attention to every detail, from selecting the highest quality leather to hand-stitching each wallet for durability. We believe in the art of crafting leather goods, and it shows in every product we make.

3. What types of leather do you use?

We specialize in two main types of leather:

• Italian Leather: Sourced from the finest tanneries in Italy, this leather is known for its softness, strength, and elegant finish. It’s the perfect base for our classic wallet designs.

• Exotic Leathers: We also offer a selection of wallets made from crocodile, alligator, and ostrich leathers. These exotic materials are rare, luxurious, and guaranteed to turn heads. Each wallet made from exotic leather is unique, with distinct textures and patterns.

4. Will the leather change over time?

Yes, one of the beautiful aspects of leather is that it develops a unique patina as it ages. With use, the leather will grow richer in color and acquire a personalized texture. This natural transformation is a sign of high-quality craftsmanship and adds character to your wallet, making it uniquely yours.

5. How do I care for my Artisan Walker Tapley Co. wallet?

To ensure your wallet stays in the best possible condition, follow these simple care tips:

• Avoid exposure to moisture: Leather can be damaged by water, so keep your wallet away from wet environments.

• Use a soft cloth: To clean, gently wipe the surface with a soft, damp cloth.

• Condition your leather: Occasionally apply a leather conditioner or cream to keep the leather soft and supple.

• Store properly: When not in use, store your wallet in a dry place and avoid overcrowding it with too many cards or items.

By following these simple care steps, you can ensure that your wallet remains a timeless piece for years to come.

6. Are your wallets customizable?

Yes, we offer customization options for certain wallet designs. Whether you’d like to engrave your initials or select a unique leather color, we can work with you to create a personalized wallet that fits your needs. Please contact us directly for more information on customization options.

7. Do you offer gift packaging?

Absolutely! We understand that luxury items often make the perfect gift. That’s why we offer premium gift packaging with every purchase. Your wallet will arrive in a beautifully designed box that makes the experience of receiving our products even more special. You can also include a personalized note—just let us know during checkout.

8. What is your return and exchange policy?

We want you to love your wallet, which is why we offer a 30-day return and exchange policy. If you’re not completely satisfied with your purchase, simply reach out to us within 30 days of receiving your order, and we’ll guide you through the return or exchange process. Please note that the wallet must be in new, unused condition.

For more details, you can view our full Return and Exchange Policy.

9. How long will it take to receive my order?

We take pride in the craftsmanship of every wallet, and because each piece is handmade, processing times may vary. Generally, you can expect your wallet to be shipped within 5-7 business days after your order is placed.

Once shipped, delivery times typically range from 3-5 business days for domestic orders, and 7-14 business days for international orders. You will receive a tracking number once your order has shipped, so you can keep an eye on its journey.

10. Do you ship internationally?

Yes! We are proud to offer international shipping to many countries. Shipping fees and times vary depending on the destination. Please note that international orders may be subject to customs fees or import duties, which are the responsibility of the customer.

11. How can I contact Artisan Walker Tapley Co. for further inquiries?

If you have any questions, need assistance, or want to discuss a custom order, feel free to contact us:

• Email: artisanwalkertapleyco@gmail.com

• Phone: +1 (540) 688-9770

• Live Chat: Available on our website during business hours (9 AM - 6 PM EST, Monday to Friday).

We’re here to help!

12. Do you offer wholesale or bulk orders?

Yes, we offer wholesale pricing for businesses or individuals interested in placing bulk orders. If you’re interested in carrying our products in your store or require a large order for special events, please contact us directly for pricing and availability.

If you have more questions or need additional information, feel free to reach out! Thank you for choosing Artisan Walker Tapley Co., where timeless craftsmanship meets luxury.